WaveSpinners Reservation Policy
Welcome to WaveSpinners, where we aim to provide you with an exceptional WaveSpinner experience on the beautiful waters of Isla Mujeres, Mexico. To ensure a seamless and enjoyable visit, please take a moment to review our reservation policy.
1. Reservations:
- All WaveSpinner rentals and tours must be reserved in advance.
- Reservations can be made online through our website or in person at our Palapa "Leidy" location.
- Reservations are subject to availability, and we recommend booking in advance, especially during peak seasons.
2. Payment:
- A valid credit card is required to secure your reservation.
- Payment is due at the time of booking to confirm your reservation.
- We accept major credit cards (Visa, MasterCard, American Express, Discover) and cash payments at our location. Please note that credit card payments made at Palapa "Leidy" will incur a 5% service fee.
3. Cancellation Policy:
- Cancellations made 24 hours or more before your scheduled reservation will receive a full refund.
- Cancellations made within 24 hours of your reservation start time will result in a 75% refund.
- No-shows will not be eligible for a refund.
- Cancellations made on the day of the reservation will be subject of a 75% fee of reservation price.
- In the event of inclement weather or safety concerns, we reserve the right to cancel your reservation with a full refund or reschedule your reservation.
4. Arrival Time:
- Please arrive at least 15 minutes before your scheduled reservation time for check-in, orientation, and safety instructions.
- Late arrivals may result in a shortened rental period, and refunds will not be provided for lost time.
5. Safety and Requirements:
- Participants must be at least 18 years old.
- All participants must sign a waiver and release of liability before starting the activity.
- Life vests and safety equipment will be provided and must be worn at all times.
6. Equipment Usage:
- The rental fee includes the use of a WaveSpinner, life vest, and safety instructions.
- Participants are responsible for the care and safe usage of the equipment during the rental period.
- Any damage or loss of equipment due to negligence will result in additional charges.
7. Health Considerations:
- Please inform us of any medical conditions, or physical limitations that may affect your participation.
- If you have any doubts about your ability to participate, consult a medical professional before making a reservation.
8. Code of Conduct:
- Respect the environment and wildlife. Do not disturb marine life or litter in the water.
- Follow all safety instructions and guidelines provided by our staff.
By making a reservation with WaveSpinners, you agree to abide by our reservation policy and safety guidelines. We look forward to providing you with an unforgettable WaveSpinner experience while prioritizing your safety and enjoyment.
For any questions or assistance, please feel free to contact us at [bookings@wavespinners.com].
Thank you for choosing WaveSpinners, and we can't wait to welcome you to the adventure of a lifetime!